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Stay up to date on how COVID-19 is impacting orders and shipments. Click here.
Stay up to date on how COVID-19 is impacting orders and shipments. Click here.

Shop Policy

Returns

Birdhouse Lovers does not accept any returns or exchanges. All sales are final.

Cancellations

We allow 24hrs from the date and time of an order placed for cancellations. After 24hrs there are no refunds or cancellations. Once we receive an order, production begins 24hrs later.

Shipping & Processing Times

All orders take 5-7 business days to process and ship. During new releases orders will take 7-14 business days to process and ship. Business days do not include weekends or holidays. We do not offer expedited shipping at this time.

Damaged Items

Damage items must be reported within 3 days after delivery. If you receive an item that is damaged or defective please contact us via email support@birdhouselovers.com. Please include your order number and clear photos.

 

Lost/Stolen Packages

We are not responsible for lost or stolen packages. In the event that this happens please contact your local post master.

Combine Shipping

We do not combine shipping nor can we add items to an order already placed pending shipping. This results in inaccurate shipping calculations. We apologize for any inconvenience this may cause.

Manufacture Defect

If you receive an item that seems to have a manufacturer defect or flaw beyond the nature of the normal flaws and imperfections of handmade pottery, please reach out to us. Normal flaws and imperfections include pin holes, finger prints from sculpting, slight color fading, slight uneven shaping and sizing.

We will need a photo of the area of concern and we will make sure to resolve the issue as soon as possible. All manufacture defect claims are handled on a case by case basis, and up to our discretion based on photos to approve or deny any replacements (if available) or refund.